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Mercedes-Benz Service & Parts will unveil its new “My Service” brand appearance at the 2011 IAA International Motor Show (September 15-25) in Frankfurt. The new approach will enable customers to experience at first hand the After-Sales brand values of individuality and appreciation. “We work continually to improve our program, and want to offer our customers the kind of service that meets their individual needs,” says Frank Reintjes, Head of Global Service & Parts Mercedes-Benz and smart. “Our new brand appearance underscores this claim.”
The new program’s name itself highlights the connection between individual requirements and the appropriate Mercedes-Benz-service offering. “Service quality and customer satisfaction are a top priority at Mercedes-Benz,” says Reintjes. “That’s why we want to set the tone as a trailblazer when it comes to service performance as well. The products and services we’ll be presenting at this year’s IAA will further improve the quality of the services we offer our customers.”
Mercedes-Benz Service & Parts’ IAA presentation will take the form of an exhibition platform that will feature the portfolio of products and processes associated with its service and parts business. An innovative stand design will use multimedia display cabinets to highlight the main business segments: Mercedes-Benz genuine parts, Mercedes-Benz Repair™ (favorably priced repairs and care for minor damage to vehicle bodies and paint), the brand’s service packages, and mobility concepts. Interactive touchpoints will provide detailed information on all aspects of “My Service” and make this information available for visitors to download. The Service stand will be located on Level 1 in the “Festhalle”.
Top marks for service quality and customer satisfaction
Numerous awards confirm the high service quality at Mercedes-Benz. For example, Mercedes-Benz finished first in service satisfaction ahead of all other premium manufacturers in Germany in the latest J.D. Power Vehicle Ownership Satisfaction Study (VOSSSM). The brand achieved the same result in 2009 and 2010 with its outstanding service portfolio. The VOSSSM survey also placed Mercedes-Benz among the top three premium automakers in nine of the 12 countries examined. In addition, Mercedes-Benz finished first in the “Automobilwoche Award Autohandel” (AAA) dealership satisfaction survey for best sales-partner service quality, marking the fifth consecutive year the brand has taken top honors in this category. Mercedes-Benz service centers also received top marks in the Germany-wide test conducted by the “ADAC automobile association” and the “Stiftung Warentest” consumer organization. This result marked the continuation of a string of successes since 2006 that has seen the brand with the star receiving a grade of “excellent” in all ADAC tests and finishing first each time.
Mercedes-Benz Service & Parts
Outstanding service quality and customer satisfaction are also reflected in Mercedes-Benz Service & Parts’ business development. Last year was an outstanding one for the service and parts business, and the developments to date this year have also been extremely positive. High rates of growth were recorded in the first half of the year especially in Latin America, China, and Turkey, and business also continues to develop positively in Germany and the U.S.
In conjunction with dealers, company-owned retail outlets, and national subsidiaries, the Mercedes-Benz Service & Parts unit is responsible for the entire global service and parts business for Mercedes-Benz Cars, Vans, and Trucks. The service business includes a service network of more than 5,000 facilities worldwide, as well as a central service center in Maastricht for handling customer inquiries. The parts business encompasses parts marketing and the development of innovative parts products and parts logistics systems.
Source: Daimler AG
Copyright © 2011, Mercedes-Benz-Blog. All rights reserved.
After the 'forspeed' showcar was unveiled back in March at the Geneva Auto Salon, smart is bringing to Frankfurt a new concept designed to envision the design philosophy to be featured on the next generation of the fortwo model: the new 'forvision' follows on the trail of the previous prototype and proposes a dynamic approach for the urban car of tomorrow.
The smart forvision comes styled in quite the same manner as the 'forspeed', which means a rounded body with intricate lines and profiles to deliver an aerodynamic appearance, a radiator grille with hexagonal holes, oval headlamps and tail lights with LED technology, a candy-like white paint finish for the front fascia, lower section of the doors, tailgate, rear bumper and wheel arches and a glossy, goldish paint finish for the roof, the B-pillar and the door sills.
Engineers have put their best skills at work to create the 'forvision', sporting an all-electric powertrain and several equipments and breakthroughs which are absolute premieres in its class. They colaborated with chemistry experts from BASF and came up with impressively lightweight wheels constructed out of state-of-the-art plastic compounds that ensures an overall mass of just three kilograms each. Other astonishing technical solutions include the intelligent sunroof designed to feed extra energy into the Li-Ion batteries and the use of a carbon fiber epoxy resin to build the ultrafuturistic passenger shuttle and the doors, which also contributes to save important kilos compared to common compound such as stainless steel or aluminium.
Stay tuned to Mercedes-Benz-Blog as more official details follow the upcoming period! In the mean time, enjoy the preliminary photos of the smart forvision concept!
Source: Daimler AG
Copyright © 2011, Mercedes-Benz-Blog. All rights reserved.
Mercedes-Benz celebrates five world premieres at the 2011 Frankfurt International Motor Show. The centrepiece of its show presentation is the new Mercedes-Benz B-Class. Far more agile and efficient than previously, yet as usual comfortable and spacious – the Sports Tourer is an all-round talent. Another highlight will be the F 125! The research car demonstrates how in the long term entirely emission-free individual mobility can be made possible in the luxury segment. Roadster performance in perfection is shown by the new SLS AMG Roadster, which also is making its first public appearance at the show. Two roadsters also have their world premieres, the SLK 250 CDI and SLK 55 AMG.
As a highlight marking 125 years of the automobile, Mercedes-Benz is presenting a visionary outlook on future technical developments in the luxury segment. The F 125! research vehicle anticipates future trends and prepares the way for implementation of an innovative premium concept for large, luxurious automobiles.
The new B-Class: new era in compact cars
Featuring a new four-cylinder petrol engine with direct injection and turbocharger, a new diesel engine, a new dual clutch transmission and a new manual transmission along with new assistance systems, technologically the second generation of the B-Class ushers in a new compact car era at Mercedes-Benz. High-grade materials and finely structured surfaces, fine details, precision workmanship plus safety equipment unique to the segment raise the standard for comparison in the compact car segment. In addition, Mercedes-Benz is showing a variant of the new B-Class with an alternative drive.
The new M-Class: refined efficiency champion
The entire model range of the new M-Class consumes 25 percent less fuel on average compared with the previous models. Outstanding, the ML 250 BlueTEC 4MATIC, which is content with an NEDC consumption of 6.0 l/100 km (158 g CO2/km) and can travel 1500 kilometres on a single tankful. Efficiency notwithstanding, the fascination of the M-Class with its unique synthesis of agility, driving pleasure and comfort is fully preserved.
SLK 250 CDI: first Mercedes-Benz roadster with a diesel engine
For the first time, Mercedes-Benz is offering the sporty SLK Roadster with a diesel engine. The 150 kW (204 hp) four-cylinder power unit of the SLK 250 CDI puts the two-seater at the top of its class in numerous respects. The SLK delivers top figures for fuel consumption and torque. The result is superior driving enjoyment both on winding country roads and on long motorway stretches. Like the other models in the latest SLK family, which were presented in January this year, it combines lively sportiness with high-quality appointments and excellent comfort.
Show car Viano Vision Pearl: yacht on four wheels
With the show car Viano Vision Pearl Mercedes-Benz shows what's possible in the van category. All white-and-grey leather appointments, a genuine wood floor, brushed aluminium trim, chromatic window tinting, and the Bang & Olufsen high-end sound system "BeoSound Viano" make travelling in the Viano Vision Pearl a fine experience for up to six occupants. The design concept draws on the looks of state-of-the-art sport yachts and takes up the theme "travel as an adventure".
SLS AMG Roadster: open-top driving in its sportiest form
The technological highlights of the SLS AMG Roadster read like an A-B-C of modern sports car engineering: the combination of an aluminium spaceframe body, an AMG 6.3-litre V8 front-mid engine with a peak output of 420 kW (571 hp) and 650 newton metres of torque, a seven-speed dual clutch transmission in a transaxle arrangement and a sports suspension with aluminium double wishbones is guaranteed to make the hearts of sports car enthusiasts beat faster – while ensuring outstanding driving dynamics and roadster motoring pleasure.
SLK 55 AMG: top figures in all areas
The Mercedes-Benz SLK 55 AMG is the most powerful SLK of all time. Its newly developed AMG 5.5-litre V8 with cylinder shutoff system combines highest performance with lowest consumption. With a maximum output of 310 kW (422 hp) and maximum toque of 540 Newton metres, the SLK 55 AMG surpasses all direct competitors. Its fuel consumption is some 30 percent lower than the previous model's. The AMG sports suspension with Direct-Steer system, Torque Vectoring Brake and 3-stage ESP® plus the AMG high-performance braking system ensure very dynamic handling.
C 63 AMG Coupé Black Series: unadulterated performance
Spectacular design, technology transfer from the world of motorsport and driving dynamics at the highest level. The new Mercedes-Benz C 63 AMG Coupé Black Series embodies the new AMG brand claim Driving Performance like no other AMG model. With a maximum output of 380 kW (517 hp) and a maximum torque of 620 Newton metres, the new high-performance vehicle is the most powerful C-Class of all time. The AMG 6.3-litre-V8 engine impresses with its hefty torque, tremendous pulling power and responsiveness, and ensures high-calibre performance: the C 63 AMG Coupé Black Series accelerates from zero to 100 km/h in 4.2 seconds.
Source: Daimler AG
Copyright © 2011, Mercedes-Benz-Blog. All rights reserved.
